Terry & Process

Terry loves process. Processes are necessary in order to build & deliver consistent services but process for process' sake is bad.

It always amazes me how many processes are required to get anything done with Terry. This process bloat seriously hampers the time taken to get a service to market. I've lost count of the number of projects where there appears to be more delivery (aka process) managers than there are people actually delivering the product or service.

Every now and again I hear that the bloat will be stripped away (along with the associated middle management) but it always creeps (often runs) back in and we're back to process bloat in no time.

Maybe it's because Terry is very comfortable when he has a process to follow - it's like a comfort blanket for him, he doesn't need to think for himself he's just following the process or maybe it's a symptom of a large company where people have to find someway to appear useful & important in order to perpetuate their justification for being employed?